Refund Policy

Overview

At StreamQ, we want you to be completely satisfied with our IPTV service. We encourage all prospective customers to take advantage of our free trial before committing to a paid subscription. This policy outlines the circumstances under which refunds may be granted.

Please read this policy carefully. By purchasing a StreamQ subscription, you acknowledge and agree to the terms of this Refund Policy.

Free Trial Policy

StreamQ offers a free trial period for new customers. We strongly recommend using your free trial to:

• Verify compatibility with your preferred device(s)
• Assess streaming quality on your broadband connection
• Evaluate channel selection and content availability
• Test the Electronic Programme Guide (EPG) functionality

The free trial is your opportunity to ensure StreamQ is right for you before any financial commitment is made.

Refund Eligibility

Circumstances Where a Refund May Be Granted

StreamQ will consider refund requests in the following situations:

• Technical fault attributable to StreamQ: If the service is completely unavailable for an extended period (more than 72 consecutive hours) due to a fault on our side, and we are unable to resolve it, a pro-rata refund for the affected period may be issued.
• Duplicate payment: If you have been charged twice for the same subscription period due to a billing error, the duplicate charge will be refunded in full.
• Accidental purchase within 24 hours: If you contact us within 24 hours of purchase, have not used the service, and have not previously used a trial, we will review your request on a case-by-case basis.
• Unauthorised transaction: If you believe a purchase was made without your authorisation, contact us immediately with relevant details for investigation.

Circumstances Where a Refund Will Not Be Granted

How to Request a Refund

All refund requests must be made via WhatsApp. To process your request efficiently, please provide:

1. Your account username or registered email address
2. The subscription plan purchased and payment date
3. A clear description of your reason for requesting a refund
4. Any relevant screenshots or evidence (for technical issues)

Refund Processing

Once a refund has been approved:

• We will process the refund via the original payment method where possible
• Processing times vary depending on payment method (typically 3–10 business days)
• You will receive confirmation of the refund via WhatsApp
• Your account access will be revoked upon refund issuance

Cancellation

You may cancel your StreamQ subscription at any time. Cancellation means:

• Your subscription will not be renewed at the next billing cycle
• You retain access to the service until the end of your current paid period
• Cancellation does not automatically entitle you to a refund for unused time

To cancel, contact us via WhatsApp with your account details and cancellation request.

Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

As a digital service, StreamQ is supplied in accordance with your explicit consent that performance begins immediately, which may affect your right to withdraw under distance selling regulations. We will always clarify this at point of sale.

For information about your consumer rights, visit Citizens Advice (citizensadvice.org.uk) or the Competition and Markets Authority (gov.uk/government/organisations/competition-and-markets-authority).

Changes to This Policy

StreamQ reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

We recommend checking this page periodically to stay informed of any updates.

Questions?

If you have any questions about our Refund Policy, please don't hesitate to contact us via WhatsApp. We are committed to resolving any concerns fairly and promptly.