Frequently Asked Questions
Clear, honest answers to help you get the most from your StreamQ streaming pass.
Getting Started & Trials
How does the 24-hour evaluation trial work? ↓
We provide full access to our server clusters for 24 hours so you can test stream stability, 4K Ultra HD playback, channel zapping speed, and 7-day EPG data on your own television before subscribing. Zero payment card details are required.
How do I request my trial? ↓
Click "Start Free Trial" anywhere on the site or message our WhatsApp team at +44 7871 743874 stating which device you plan to use.
Can I use StreamQ outside the UK or while traveling abroad? ↓
Yes! StreamQ works in 150+ countries worldwide across North America, Europe, Australia, the Middle East, and Asia. Wherever you have internet, you can stream.
How quickly will my service be activated? ↓
Credentials and playlist URLs are generated and sent via WhatsApp typically within 2 to 5 minutes during operating hours.
Hardware & App Compatibility
Can I watch StreamQ on an Amazon Firestick? ↓
Yes. The Fire TV Stick is our most popular device. We recommend installing TiviMate or IPTV Smarters Pro via the official Downloader utility.
Can I watch directly on Samsung and LG Smart TVs? ↓
Yes. Modern Samsung (Tizen) and LG (webOS) televisions support direct app installation from their official app stores using apps like IBO Player and Nanomid.
Is Apple TV 4K, iPhone & iPad supported? ↓
Yes. Apple TV 4K offers the highest decoding performance on the market. We recommend IPTVX or UHF from the tvOS App Store with iCloud sync.
Can I watch on multiple devices at the same time? ↓
Standard 1, 3, and 6-month passes include 1 concurrent connection. Our 12-Month Pass includes 2 simultaneous connections for multi-room viewing.
Streaming Quality & Bandwidth
What broadband speed do I need for 4K streaming? ↓
We recommend at least 15 Mbps for Full HD (1080p @ 50fps) and 30+ Mbps for 4K Ultra HD feeds. A low latency ping under 35ms is equally important.
Why are StreamQ broadcasts transmitted at 50fps? ↓
UK and European television is broadcast natively at 50Hz. Streaming at 50 frames per second ensures live sports and news move with authentic smoothness without the stutter caused by cheap 25fps or 30fps conversion.
How does the Electronic Programme Guide (EPG) update? ↓
Our XMLTV guide feeds update automatically every 12 to 24 hours and synchronize directly with London GMT/BST and your local timezone.
Billing, Currencies & Cancellation
Can I pay in USD ($) or EUR (€) as well as GBP (£)? ↓
Yes! We accept payments in British Pounds (GBP £), US Dollars (USD $), and Euros (EUR €) equivalent via WhatsApp with zero hidden conversion markups.
Will my subscription automatically renew via direct debit? ↓
Never. All StreamQ passes are fixed-term passes. There are no recurring direct debits, contracts, or automatic renewals.
What payment methods do you accept? ↓
We accept standard consumer payment methods arranged transparently via our WhatsApp customer care desk.
Still have a question?
Our UK and international support team is available directly on WhatsApp to answer any setup or technical question in real time.